American Heart Association Director HR Shared Services in Dallas, Texas


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


Responsible for developing the strategy and providing leadership for the HR Shared Services function including implementation of program and system changes, oversight for all processes, tools and metrics that optimize HR services and solutions, as well as management of the day-to-day operations of HR Shared Services, which includes: payroll, employee benefits, HR Systems, compliance, process improvement, on-boarding and policies & procedures. Responsible for partnering with HR leaders to understand strategic priorities and business needs to ensure high quality, effective service delivery capabilities and solutions.


Essential Job Duties

Develop and implement strategic plans to ensure that HR Shared Services provides excellent support to the business and employees.

Evaluate and build continuous service improvements to HR programs / processes and develop new ways for us to seamlessly get great work done. Act as a change agent to drive innovation and process improvements for our customers.

Implement new technologies and tools that improve the employee experience, adapt to business changes and improve operating efficiencies. Results should produce advanced workforce planning and analytics that empower HR to better support the business and create value. Train end users on HR systems to optimize utilization.

Lead a stellar team of customer service, delivery-minded shared services professionals while ensuring success with service level agreements, performance metrics, and continuous improvement activities.

Collaborate with HR process owners to ensure that HR operational processes are executed accurately and efficiently to provide transparent, user-friendly service to employees.

Ensure team provides timely responses and solutions for complex HR transactions, escalated issues, and customer requests to meet established Service Level Agreements (e.g. cycle time, response times, customer satisfaction), audits and quality standards.

Review, update and implement organizational processes to ensure operational compliance with all federal, state and local regulations (e.g., ERISA, FLSA, ACA, OFCCP, etc.)

Minimum Qualifications

Minimum of 8 years of progressive experience in Human Resources, Payroll, Benefits, and/or HR Systems including transaction processing.

In depth knowledge in leveraging Shared Services tools including HCM, ATS, employee portal, chat-bots and/or document management to enhance service delivery with progressive. management experience including multi-management levels.

Prior experience managing significant change/project initiative including knowledge of planning models and methodology, project management and change management experience

Proven success in creating employee-centric experiences for HR Shared Services in an efficient and culturally appropriate way. Demonstrated success in balancing the need for efficiency and scale with customer satisfaction and a sense of high touch for all employees.

Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.

Ability to implement and continuously improve and scale processes that are durable and relevant.

Expertise in utilizing data to scale and improve services and experiences. Able to establishes measures of success and analyze data to create business insights and improvements and measure the customer experience. Demonstrated quantitative and qualitative analytic skills.

Successful track record of creating solutions to meet the evolving needs of the business.

Demonstrated ability to build and sustain excellent relationships at multiple levels. Able to use relationships, consult and influencing skills to not only to gain a better understanding of the company’s needs, but also to strategically accomplish goals and execute across the organization. Excellent communication skills that build trust, create open channels of communication, create impact without direct authority and achieve collective buy-in.

Works well in a fast-paced work environment; possesses strong fact- and data-based decision-making skills and demonstrates a bias for action and results.

Proven ability to attract, lead, and develop a strong, customer-focused, data-driven team and provide appropriate leadership, structure, coaching, training and development. Proven success in creating customer-centric experiences in an efficient and culturally appropriate way.

Demonstrates willingness and openness to adapt to new ideas of operating that result in innovative outcomes for the business

Preferred Qualifications

Knowledge of international benefits/payroll preferred.

Experience with Workday SaaS application

Click on “Apply for this job online” to submit your online application or “Log back in!” if you are a returning applicant. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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Job Family Group Business Operations

Job Category Human Resources