American Heart Association Quality & Systems Improvement Director in Denver, Colorado


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


Under broad supervision of the Senior Director of Quality & Systems Improvement and in close collaboration with other QSI Directors, the Director is responsible for the programmatic and regional management of all AHA Quality & Systems Improvement (QSI) products including Get with The Guidelines, Mission: Lifeline, and healthcare recognition programs.

Performs management and consultative work for all QSI customers within a specific market in the SouthWest Affiliate. Work involves educating new customers and serving as an ongoing consultative resource on the American Heart Association program metrics; award criteria and applications; and database and registry access, data entry and reporting capabilities. Works with other AHA staff to strategically engage customers by planning educational outreach events and developing communications and marketing options to leverage AHA award achievement. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The territory will be the state of Colorado with an emphasis on the Denver metropolitan area.

Essential Duties

Strategically plans and manages hospital outreach to drive customer engagement, increased QSI contracts and progression of hospital and EMS awards and recognition within the market or region in SWA.

  • Run regional data reports to share healthcare provider and patient data in a region.

  • Monitor and report hospital level compliance and awards qualifications.

  • Manage volunteer engagement monitoring and volunteer training activities.

  • Manage SouthWest Affiliate content and lead planning strategy to leverage all QSI marketing publications, including US News & World Reports, online mapping, and recognition events for healthcare providers in the market or region.

  • Work with Marketing & Communications to establish annual community values QSI information.

  • Work with Award winning hospitals on promotional and communication opportunities.

  • May plan, assign, and/or supervise the work of others.

  • Performs related work as assigned.


Required Skills:

  • Knowledge of the federal and state legislative process and state government administration.

  • Knowledge of leadership principles.

  • Excellent verbal and written skills.

  • Skill in understanding group and individual dynamics.

  • Skill in negotiations.

  • Skill in persuasion.

  • Skill in motivating others.

  • Sill in coalition management.

  • Skill in project management.

  • Database or health registry experience.

  • Skill in compiling, evaluating, and presenting health quality information, in problem-solving and negotiating, and in data reporting and analysis.

  • Ability to work evenings/weekends and travel when necessary.

  • Ability to participate in meetings, work in a team environment and interact with all levels of AHA staff, volunteers and public.

  • Ability to drive a car and provide reliable transportation.

  • Ability to maintain a current driver’s license.

  • Non-Smoker.

Required Experience:

  • Experience working with healthcare providers on health information technology or clinical quality measures from an accredited four-year college or university with major course work in a field relevant to assignment is generally. preferred. Experience and education may be substituted for one another.

  • Demonstrated experience in project management that demonstrates the ability to manage multiple concurrent projects independently and complete projects thoroughly, timely and within budget.

  • Demonstrated ability to gain collaboration of internal and external stakeholders in achievement of identified goals.

  • Must have the ability to lift at least 20 lbs. from the ground to waist level with or without reasonable accommodation.

  • Must have at least basic knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations, and spreadsheets.

  • Must be at least 18 years old.

  • Ability to travel daily up to 75% in the assigned territory.

Click on “Apply for this job online” to submit your online application or “Log back in!” if you are a returning applicant. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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Job Family Group Health Strategies & Programs

Job Category Health Services