American Heart Association Applications Analyst in Los Angeles, California
Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career!
The American Heart Association has an excellent opportunity for an Application Analyst.
The Application Analyst is responsible for technical management and administration of the Association’s Intelligo Store application and its integration with an external invoicing vendor (operating on cloud platform). Responsible for data analysis, troubleshooting, training and detailing best practices. Capable of performing in a tier 2 support role. Also, responsible for building and managing relationship(s) with application vendor(s), support vendors and other Association departments to provide and receive support as needed.
This is a full time, benefits eligible, grant funded opportunity. Current funding set to expire on 6/30/2025 but is likely to extend.
The American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.
#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!
Essential Job Duties:
Provides analysis and administration of the Intelligo Store on web-based Software as a Service (SaaS) application(s) across the American Heart Association, including site testing, administrative setup, product rollouts, security, workflow, schedules and maintenance, training, and configuration. Will also need to understand the various integration points and fulfillment platforms that contribute to the Intelligo Store and be able to manage and prioritize related issues with the respective vendor/owner.
Provides tier 2 service and support through various channels (such as email, ticketing systems or other web-based communications for the Intelligo Store.)
Plans and coordinates application modification projects, specifically international invoicing which includes capturing business requirements, identifying resources, and participating in scheduling and implementation.
Troubleshoots and conducts technical analysis to resolve problems with the Intelligo Store.
Conducts quality assurance and testing during upgrade releases and ensures the Association customization remains intact. Identifies and resolves issues with new code or releases.
Identifies and documents assigned application best practices. Analyzes data and reports to ensure application data quality. Can also present and communicate reports to all levels of the organization as well as internal and external partners.
Leads Power User Group to ensure business understanding and user alignment with Intelligo Store best practices and standards. Provides training to users and lower-level system administrators.
Escalates issues and concerns to management, application vendor or developer(s) to resolve.
Bachelor's Degree or appropriate certification in Information Technology, Computer Science or related area, or equivalent work experience
Ability to train and mentor application users with sophisticated customer service skills
Excellent facilitation and interpersonal skills. Proactively reach out to staff, volunteers, vendors and customers to share information, knowledge, expertise, and time to achieve common goals, update on progress and issues
Excellent organizational skills
Two (2) years of experience in training and instruction
Two (2) years of experience working with customer in a consultative manner
Two (2) years of experience with eCommerce platforms
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Posted Date 3 months ago (9/1/2022 6:15 PM)
Requisition ID 2022-9185
Job Category Information Technology
Additional Locations Diversity Distribution US - Top 47
Position Type Full Time
Location: CA-Los Angeles