American Heart Association Quality & Systems Improvement Director - North Carolina in Morrisville, North Carolina


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

We have an excellent opportunity for a Quality and Systems Improvement Director in North Carolina . The location preference for this position is Charlotte, NC, however, other areas in North Carolina will also be considered.

The Quality and Systems Improvement Director is held accountable for oversight and implementation of American Heart Association’s cardiovascular and stroke quality improvement initiatives and programs including, but not limited to, Get With The Guidelines ® .

Get With The Guidelines ® is a program that helps ensure consistent application of the most recent American Heart Association/American Stroke Association scientific guidelines for patient treatment. The program includes in-hospital modules for heart failure, stroke, atrial fibrillation, and resuscitation as well as a program for outpatient practices.


  • Identifying, cultivating and maintaining key market stakeholder relationships impacting program goals such as: hospital systems or health plans.

  • Educating, developing and maintaining strong relationships with assigned territory healthcare providers and their staff, to align our quality programs with their initiatives.

  • Coordinating and conducting Get With The Guidelines account management activities for assigned hospitals in market including implementation and quality improvement consulting.

  • Selling and implementing the programs including the Get With The Guidelines - Stroke, Heart Failure, Resuscitation, Atrial Fibrillation Patient Management Tools.

  • Providing hospital training sessions for Patient Management Tool (PMT) data entry and PMT data reporting as needed.

  • Consulting with appropriate hospital teams with respect to the compliance issues and strategies.

  • Responsible for the accredited and non-accredited workshops in primary market and contributing to affiliate wide educational opportunities.

  • Interacting with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.

  • Conducting follow-up activities with the hospitals.

  • Promoting adoption of Target: BP and other AHA initiatives in clinical and hospital settings.

  • Overall customer relationship management

  • Likely serving as Account Manager for state of stakeholder relationships impacting program goals such as Departments of Health or Quality Improvement Organizations as assigned by Vice-President.

  • Representing as a subject matter expert (Stroke, Afib, Resuscitation, Heart Failure) for the affiliate quality improvement team for an area defined by the Vice-President

  • Executing of all necessary pre-work activities required to launch all future GWTG modules in a market.

  • Assisting hospitals in preparation for disease specific certification (Primary Stroke Center, Comprehensive Stroke Center, Thrombectomy Capable Center, Acute Stroke Ready Hospital, Cardiovascular Centers of Excellence, Mission: Lifeline)

  • Trouble-shooting and follow-up on specific customer issues.

  • Other related duties as assigned.


  • Clinical knowledge and experience that demonstrates the ability to execute local and regional strategies based on affiliate and national priorities, managing multiple projects, and cultivating relationships with key stakeholders and program implementers.

  • Demonstrated understanding of patient care and/or clinical quality or process improvement management in an acute care hospital.

  • Clinical knowledge of cardiovascular disease and/or stroke treatment and metrics desired.

  • Knowledge of the operating methods and ethics of voluntary, non-profit organizations and health care delivery system professionals.

  • Ability to understand and communicate clinical terminology.

  • Ability to understand, interpret and communicate data and data relationships in a healthcare environment.

  • Ability to independently organize and prepare data for reports and presentations.

  • Ability to organize and successfully prioritize work to meet deadlines with close attention to details.

  • Excellent written and verbal English communication skills.

  • Ability to plan and conduct meetings and trainings.

  • Ability to travel within the affiliate territory and travel outside the territory to attend training sessions and related activities related to professional programs. This may require overnight stays and/or weekends. Percentage of travel up to 50% predominately within the assigned market with periodic overnight stays.

  • Ability to use Microsoft products, computer software, run reports, maintain accurate data and learn new software applications.

Want to help get your resume to the top? Take a look at the experience we require:

  • Bachelor’s degree from an accredited university in Nursing, Healthcare Administration, Public Health or other health/science related field or equivalent experience.

  • 2+ years of experience in healthcare, clinical, medical, public health, pharmaceutical/medical sales, or quality improvement and in building and managing relationships with external alliances.

Click on “Apply for this job online” to submit your online application or “Log back in!” if you are a returning applicant. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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Job Family Group Health Strategies & Programs

Job Category Science & Research